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Morgan Motor Company Goes Live with Upgrade to IFS Cloud to Drive Operational Efficiencies...
IFS, the global cloud enterprise software company, today announced that British sports car manufacturer, Morgan Motor Company, has gone live with the IFS Cloud...
Cyara Wins CentraCX, Adds Voice of the Customer (VOC) to Customer Experience Transformation Methods
Cyara, the AI-powered customer experience (CX) transformation platform provider, today announced its acquisition of CentraCX , a complete voice solution for the SaaS-based client (VOC) solution,...
Alvaria and Avaya Partner to Boost Customer Experience Transformations with Modern Outbound Capabilities`
Today, Alvaria announced an expanded partnership with Avaya, a leading provider of customer experience solutions, to further strengthen the Avaya cloud portfolio with state-of-the-art outreach capabilities. As...
Importance of Customer Experience (CX) in Enterprises
Enterprises worldwide increasingly realize that providing exceptional customer experiences is vital to survive. Businesses are shifting focus to deliver their customers' rising demand and...
Ten Customer Experience (CX) Myths
Customer experience (CX) technologies are gaining traction in the evolving digital marketing landscape. While a robust CX drives market changes, it shows how every...
Challenges in Delivering Superlative Digital Customer Experience
There is a tremendous difference between how consumers and businesses perceive digital channels. With a surge in the adoption of digital-first approaches, consumers today...
Lightico Purchases Vizolution’s Customer Experience Platform as Demand Rises for Digital Customer Completion
Lightico announced its acquisition of Vizolution. With this, Lightico allows businesses to engage with customers remotely through any automated channel and mobile-first manner. The...
Sage42 Unveils Ventana to Boost Customer Experience Using Taboo Filter and Beyond
Sage 42 Apps (Sage42), an enterprise software development firm today announced the immediate availability of Ventana, a cloud-based enterprise digital communications platform. Ventana is...
Google Cloud and Twilio Grow Businesses to Advance Customer Experience with AI
Google Cloud and Twilio grow their businesses as they bring Google Cloud generative AI to Twilio’s customer engagement products to boost customer experiences. The...
TDCX AI to Bring Innovation into Customer Experience
TDCX announced the launch of its artificial intelligence (AI) consulting arm, TDCX AI. TDCX aims to leverage AI capabilities to analyze big data, generate...
