TDCX announced the launch of its artificial intelligence (AI) consulting arm, TDCX AI. TDCX aims to leverage AI capabilities to analyze big data, generate insights, unveil opportunities for advanced predictive capabilities, and improve the CX. TDCX seeks to use the power of AI to analyze big data, generate insights, and unlock opportunities for sturdier predictive capabilities and process improvements in CX, mainly to deliver hyper-personalized CX. The drive is also for creating targeted marketing strategies that will, in turn, drive customer loyalty and revenue growth.
Read more: TDCX AI to Drive Innovation in Customer Experience
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