Google Cloud and Twilio Grow Businesses to Advance Customer Experience with AI

Google Cloud and Twilio Grow Businesses to Advance Customer Experience with AI

Google Cloud and Twilio grow their businesses as they bring Google Cloud generative AI to Twilio’s customer engagement products to boost customer experiences. The companies are exploring new ways to integrate generative AI into Twilio Flex and the Twilio Customer Engagement Platform to transform personalized experiences for their customer interactions. The integration will ease the deployment of sophisticated AI-powered virtual agents to offer conversational self-service interactions in a single click. Conversational AI and Natural Language Processing (NLP) will be the first line of customer support to manage support requests.

Read more: Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI

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