The cloud contact center, Talkdesk, has recently launched Talkdesk Guide, an AI-powered solution that seamlessly integrates information from disparate systems into one cohesive customer experience (CX) solution.
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Paired with Talkdesk Agent Assist, the Talkdesk Guide, can present agents with the most relevant content to deliver personalized CX. It utilizes AI to synthesize data and information across databases, FAQs, and third-party bases. Besides, it uses AI and NLP to turn information stored across systems into a knowledge base and is managed by an interface of click, not coding.
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