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New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on...
Genesys®, a global cloud leader in customer experience orchestration, has announced new capabilities within the Genesys Cloud CX™ platform that make artificial intelligence (AI) more accessible,...
New Look Selects Kibo Personalization to Expand Testing Into Mobile and Create Unified Customer...
Kibo, the leader in unified commerce, today announced that global fashion retailer New Look has selected Kibo Personalization to scale its testing and personalisation programme. New Look is planning...
Steps Brands Can Take To Deliver Seamless Customer Experiences
“Every company should foster a “test and learn” culture where teams are free to test new ideas and technologies and not be afraid to...
Wings Financial Delivers Personalized and Secure Customer Experiences with Nuance AI Solutions
Nuance® Communications, Inc. (NASDAQ: NUAN) today announced that Wings Financial Credit Union, Minnesota's largest credit union and one of the top credit unions nationally, has deployed Nuance's Intelligent Engagement platform...
ClearSale and Gorgias Offer Retailers Paths to Great Online Customer Experiences
Global fraud protection leader, ClearSale, announced today a new webinar in partnership with innovative helpdesk technology provider, Gorgias. The free webinar, 5 Steps to Turn Your Customer...
B2B Brands Are Re-Establishing Data Strategy Due To Continuous Shift in Customer Experiences
Consumers today look for information that they find engaging and helpful, leading organizations to re-establishing data strategy.
Even with the increasing thrust on customer experience...
LivePerson and Google Cloud team up to supercharge agents for stellar customer experiences
LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, and Google Cloud today announced they are teaming up to help brands make contact center agents...
Epsilon and Publicis Sapient Partner with Adobe to Power the Next Generation of Personalized...
Epsilon to Become a Key Strategic Adobe Identity Partner, Positioning Enterprise Brands for Success in a Cookieless World and Building on Publicis Groupe's Long-Standing...
Talkdesk and Microsoft Announce a Strategic Partnership to Help Businesses Deliver Personalized Customer Experiences.
Talkdesk, a cloud contact center for creative businesses, announced today an extended collaboration with Microsoft to provide contact centers with more ways to deliver...
Creating Data-Driven Customer Experiences with Dynamic Marketing
Delivering top-notch Data-Driven customer experiences is one of the biggest priorities for brands that understand the significance of building solid relationships. Delightful experiences that...
