Talkdesk, a cloud contact center for creative businesses, announced today an extended collaboration with Microsoft to provide contact centers with more ways to deliver smooth, highly personalized customer interactions and provide efficiency by streamlining workflows.
Charanya Kannan, Chief Product Officer, Talkdesk, said, “For enterprises to achieve their customer experience ambitions, they must leverage all the available resources and put them to work in smarter ways. In more closely pairing Talkdesk CX Cloud with Microsoft Dynamics 365, we’re putting deep contextual data at their fingertips, giving them a powerful tool for building comprehensive and remarkably personalized customer journeys.”
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