Collaboration: Bonitasoft announces a new “open source” version of its Bonita platform, as well as the launch of a service center offering easy and centralized access to numerous customer resources
Bonitasoft, leader in open source digital process automation, announces the launch of its new customer service center, as well as a new version of its open source digital processes, Bonita 2021.2.
Bonita 2021.2 offers an extended set of innovative features, with the main objective of reinforcing Bonitasoft’s unique “low-code” approach: to provide an open and extensible process automation platform, capable of separating coding tools from tools. modeling so that developers, citizen developers and end users can use the platform according to their specific needs.
For example, Bonita 2021.2 applications are now composed of a set of extensions (connectors, API REST extensions, themes, functional filters) which all can be built outside the platform using the SDK ) Bonita, then managed in each app using Maven.
For developers, this means that they can use the Bonita SDK with their tool of choice to build and then import any extension. It is now possible to test each extension individually, which makes Bonita projects more robust. In addition, since extensions are no longer specifically linked to a Bonita project, they can be reused easily, which increases the efficiency of developers.
As for “citizen developers”, they are now free to use modeling and design tools based on the BPMN (drag-and-drop) model to model and add commercial elements within their processes, without fear of interfere with the work of developers since coding and technical development is done outside of Bonita Studio.
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“The Bonita process automation platform is ideal for multidisciplinary and agile teams with different levels of technical skills,” explains Miguel Valdés Faura, CEO and co-founder of Bonitasoft.
Bonitasoft’s new customer service center was developed internally using the Bonita Cloud digital automation platform. The “Customer Service Center” is thus the main communication center between Bonitasoft and different levels of end users of the platform.
Developers, system architects and other business users all needed centralized and fast access to resources such as updates, downloads, license access, technical support, answers to questions like ” how to do this? », Requests for training, additional services, access to documentation, release notes, videos and news.
During the development of the cloud-based customer service center, the team in charge of the automation project of this center was able to take advantage of the platform’s extensibility capabilities, in particular by relying on technologies such as containers, custom and native Bonita connectors, REST API extensions, SDKs and Java functions. Its implementation relies on global containerization (using Docker) and orchestration (via Kubernetes) supported by Bonita Cloud.
“Our one-stop-shop customer service center is now the simple and convenient tool our developers and business users have been waiting for,” said Shamil Hassanaly, “Chief Customer Officer” at Bonitasoft.
In addition, the new Bonita 2021.2 version offers a set of user applications that can be personalized and differentiated according to the level of users.
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