Twilio Inc. announced that it is incorporating artificial intelligence heavily into its customer engagement tools. It unveiled new predictive and generative AI capabilities at its yearly user conference SIGNAL 2023 to generate deeper customer insights and power recommendations and suggestions for developers.
The company gained notoriety for its application programming interfaces, which make it simple for programmers to integrate voice, test messages, and video capabilities into their creations and streamline communications.
Additionally, it offers tools for interacting with customers, such as the Twilio Engage growth automation platform, which enables marketers to enhance client relationships through individualized interactions.
Read More: Twilio’s engagement tools become more intelligent and aware with CustomerAI
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