The small and midsize businesses across Facebook have been complaining about the inflexible account blocking tools as the automated ad systems are slowing down the performance of their businesses. The marketers also noted that they face a lack of customer assistance – especially those who rely on the platform to share marketing messages and advertisements.
Facebook has more than 10 million active advertisers, and hence, many technical questions are being thrown at the social media giant. It cannot manually cater to each issue and request, and as a result, the automated account suspensions are being questioned.
Thus, Facebook has redesigned its Help Center to help marketers discover relevant solutions and information with better navigation and user experience.
Source: SocialMediaToday
