Yellow.ai, the world’s leading customer experience (CX) automation platform, trusted by 700+ enterprises globally, today announced it has debuted as a Major Contender in Everest Group’s Conversational AI Products PEAK Matrix® Assessment 2021. The company is in the midst of a rapid global expansion after experiencing 470+% growth in recurring revenue while securing hundreds of new customers in just over a year.
“We are thrilled to have made such an auspicious debut – beating out hundreds of other providers -in Everest Group’s PEAK Matrix for Conversational AI, a space we have been redefining with ongoing enterprise-grade chat and voice bot innovations that weave in the best of AI and human intelligence for highly differentiated and elevated customer experiences,” said Raghu Ravinutala, CEO and Cofounder, Yellow.ai.
“Such immediate recognition of our industry leadership shows just how uniquely positioned we are to deliver on the growing and ever-sophisticated needs for Conversational AI products that can support a rapidly expanding set of use cases and custom needs for today’s forward-looking organizations.”
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The PEAK Matrix evaluates Conversational AI products by market impact (measured by market adoption, portfolio mix and value delivered) along with vision and capability (measured by vision and strategy, implementation and support, technology capabilities, execution and monitoring, and breadth of services).
Emerging as a major contender in Conversational AI platforms, Yellow.ai‘s AI-powered voice and chat bots support 100+ languages across 35+ channels to automate functions like Customer Support, Customer Engagement, Conversational Commerce, and Employee Experience.
The company’s human-like voice bots can understand sentiments, intent and past behavior, and also modify pitch, tone, excitement and more, to fulfil customer needs. Yellow.ai’s bots uniquely learn from all human-answered queries to rapidly decrease future AI-to-human hand-offs, achieving 60% automation in the first 30 days.
Yellow.ai’s Conversational AI solutions combine its proprietary NLP and NLU engine, multi-factorial intent recognition capabilities and deep learning-based insights engine, to deliver total customer experience at scale.
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