Medallia, the global experience management and engagement agency, has recently announced its strategic partnership with Red Box Conversa, a leading platform for voice capture. The partnership will help businesses understand and optimize the customer experience.
Besides, this initiative would drive operational efficiencies through real-time analysis of media data sets as well as high-quality audio – captured by Conversa and transcribed by Medallia solutions.
According to Pete Ellis, CPO at Red Box – “With disruptive forces placing even more pressure on businesses, the powerful insights provided by Medallia, enabling the optimization of the customer journey is likely to be a critical success factor.”
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