Customer engagement solution Khoroshas recently announced the release of Khoros Modern Chat – a new product in the Khoros Care solution. It also announced some more new features, live utilization analytics, and instant customer feedback. The latest releases are a part of the company’s Spring Innovation Release.
3 Ways to Gain Actionable Customer Insights
With these, Khoros expects to allow brands to chat live with their customers and prospects, provide enhanced customer experience (CX), and cut operational costs on different digital channels. The Khoros’ Spring Innovation release majorly focuses on digital customer care, including chat capabilities, resource planning, and understanding the NPS/CSAT spanning various platforms.
Source: http://digitalmedianet.com/khoros-launches-khoros-modern-chat/
Instagram Introduces Co-Watching of Posts through Video Chat
