AVOXI, a leading cloud communications platform, expands its portfolio of integrated CRMs, to meet rising enterprise customer need for an automated and transparent presentation of customer conversations.
AVOXI integrations, along with an expanded set of CRMs, now work with all components of the AVOXI platform. Voice-focused customers can integrate all customer conversations into their CRM, including a link to the call recording, allowing future modernization of legacy contact center infrastructure for enterprise clients.
New analytics functionality enables call details to be distributed and shared through any corporate email system. Contact center agent users will experience expanded functionality, including customizable real-time screen pops, call dispositions, notes, and a link to the call recording.
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