Guest Author

Chris Pennington, Chief Customer Officer, SugarCRM Emotional intelligence is a crucial aspect of customer communication and key to delivering exceptional customer experiences. Today, leveraging automation...

Many companies that experience rapid growth easily fall into the trap of not growing their online presence to match industry expectations. They fail to...

We usually notice cultural shifts or society-level behavior change with the benefit of hindsight. We look back at significant moments in history and notice...

Ryan Chandler, Director of Client Services, EMEA at BidSwitch (an IPONWEB company) 2020 may not be a year that anyone wants to remember, but as...

By Alex MacPherson, Director of Solution Consultancy and Account Management at Manhattan Associates The last 12 months or more have been immensely challenging for the...

By Emma Fisher, Director of Content Marketing at SDL At the start of 2020, very few envisaged the significant disruption and distress caused by COVID-19...

Author: Benish Shah, Chief Growth Officer at Loop & Tie In corporate gifting, the gift that is sent is considered a brand vehicle. The assumption...

by Jason Reed, Lead Analyst - Digital Consumer at GSMA Intelligence It’s no secret that the growing reliance on technology is changing how often people...

By Rich Smith, Chief Marketing Officer, Jornaya It’s no surprise that online interactions have increased since the start of the pandemic. With more customers spending...

Consumer insights are like valuable words of advice from a close friend. They may not always be exactly what you expect, but your company...