The new BeyondTrust Remote Support integration has improved support desk efficiencies. This allows faster incident response and better “first call” solutions. BeyondTrust says that the integration will enable support technicians to provide smoother, more efficient processes and workflows, and an improved user experience. It helps them ensure security best practices, resolution of more issues at the first contact, and improve support desk efficiency.
BeyondTrust Remote Support has provided out-of-box solutions like integrations for System Management, CRM, and Service Desk solutions. With these solutions, customer service enterprises can monitor and solve cases and understand the root cause and provide permanent solutions to problems.
Source: martechseries
