Yellow.ai has launched its Email Automation solution to address businesses’ challenges in managing high volumes of email-based support inquiries.
The solution uses generative AI to handle 80% of incoming email queries, accurately identifying multiple intents and the object and urgency of the email and delivering contextual responses grounded in user insights.
It seamlessly supports multiple languages and integrates with Yellow.ai’s omnichannel customer service platform, improving first-contact resolution by up to 20% and reducing operational costs by 60%.
Read more – Yellow.ai launches generative AI-powered Email Automation for instant and scalable customer support
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