Emplifi, the holistic customer experience platform, revealed more advancement in its Service Cloud offering, with Email Virtual Assistant (EVA) and expanded Social Messenger features. Emplifi’s AI-based EVA dramatically decreases the time and expense associated with customer care via email, while Social Messenger capabilities enable convenience for users across numerous messaging platforms
When customers contact a company, they demand speed and convenience, and they want to interact with them anywhere and whenever they want. According to Alex George, CPO of Emplifi, care agents need smart tools that empower them to assist consumers efficiently and quickly across platforms.
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