Today unitQ, the platform empowering companies to take a data-driven approach to product quality, is available in AWS Marketplace. This milestone makes the AI-enabled unitQ Monitor available to all Amazon Web Services (AWS) customers, including those purchasing through AWS Marketplace, a curated digital catalog that customers can use to find, buy, deploy and manage third-party software, data, and services to build solutions and run their businesses. unitQ Monitor can be used to improve product quality, user retention, and engagement by turning qualitative user feedback into data-driven insights.
“Our listing in AWS Marketplace is an exciting step towards helping our customers better support their audiences,” said Aaron Verstraete, Head of Strategy and Partnerships at unitQ. “Without access to the right tools, companies are unable to harness the power of what their audience is sharing with them. The unitQ Monitor provides a new view into the human data companies need to build the best user experiences possible. And now, these teams can access unitQ easily through AWS Marketplace, making it easy for customers to improve their product quality.”
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Today’s leading companies are looking at their data to inform decisions. Unfortunately, all too often, teams lack a window into product quality because the information lives across so many disparate channels. The unitQ Monitor consolidates feedback across multiple private and public channels — from Zendesk, to Twitter, to the App Store, to Intercom — classifying them into over 500 granular categories, called Quality Monitors.
This provides teams across companies — from support, to engineering, to product, and beyond — the quantitative insights they need to identify, prioritize, and fix issues faster. Today’s news will allow AWS customers to further detect, troubleshoot, and fix urgent product quality problems.
This announcement marks one of many exciting developments from the team at unitQ, including:
- A partnership integration between unitQ and PagerDuty – to resolve product quality issues faster than ever, which is now available to the 18,000+ companies across 90 countries relying on PagerDuty
- An integration between unitQ and Slack – that enables unitQ users to be instantly notified of new user feedback, quality issues, and bugs
- An integration between unitQ and Helpshift – to analyze feedback and issues from Helpshift, an in-app customer self-service platform for many of the world’s top mobile apps and games
Household names like Spotify, Strava, and Klarna are already utilizing the unitQ Monitor, and on average, unitQ customers improve their product quality by over 20% in the first 30 days of having access to this new, real-time, and impactful data.
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