Cognigy has collaborated with Black Box on a strategic reseller partnership to deliver robust AI-based solutions that drive exceptional customer experiences. The partnership will leverage Cognigy’s Conversational AI-based technology, Black Box’s CX solution practice, and a global network of CX professionals.
The partnership will benefit customers with increased automation and efficiency, loyalty, and customer satisfaction. The businesses will free up contact centers and customer service agents, providing personalized and convenient services and faster support 24/7. The Cognigy.AI Enterprise Conversational AI platform allows next-generation customer service with solutions such as Smart Self-Service, Conversational IVR, and Agent Assist.
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