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Vertify, Data Management , Customer Intelligence Platform, customer data intelligence, Targetted marketing, marketing

Vertify Acquires Data Management Tech Company to Accelerate Growth of Customer...

Vertify Inc., a customer data intelligence company announced that it has acquired Atlanta-based, Synthio Inc., a data quality and enrichment technology company. The addition of...
Ansira, CDK Digital Marketing, Local Marketing, Digital Marketing

Ansira Announces Agreement to Acquire the CDK Digital Marketing Business to...

Ansira Partners, Inc. ("Ansira"), an independent global marketing services and solutions company announced that it signed a definitive agreement to acquire the CDK Global...
HappyFox, Workflow Automation Software, customer support software, Salesforce

HappyFox Announces the Launch of Its Workflow Automation Software for Salesforce

HappyFox, Inc. – a leader in help desk and customer support software – is proud to announce the launch of their new workflow automation...
CommentSold, Lightspeed, Retailers, Social Media Sales, Selling Channel

CommentSold And Lightspeed Partner To Offer Brick And Mortar Boutique Retailers...

CommentSold, social commerce platform, and Lightspeed, cloud-based point-of-sale system, announced a strategic partnership to fuel boutique retailers' growth. 4 Ways to Use Automation to Expand...
ServiceTitan, Clopay, sales, customer experience, CX

ServiceTitan and Clopay launch integration designed to improve efficiency and drive...

ServiceTitan, the world's leading all-in-one software and operating system for residential and commercial service and replacement contractors, has announced a new collaboration with premier...
SalesFocus Solutions, Foreside Financial Group, Sales, sales analytics

SalesFocus Solutions Partners with Foreside Financial Group

SalesFocus Solutions, a Fintech leader servicing asset management firms has entered into a partner program with Foreside Financial Group ("Foreside"), a global provider of...
Leading research into employee experience by Home suggests 1 in 5 employers see creating an Employee Value Proposition as their top priority in the workplace in 2020. With 64% of HR and employee experience professionals surveyed stating they do not currently have a clearly articulated Employee Value Proposition (EVP) but see it as a priority for the year ahead. The name of the game for 2020, employee experience. Roundel 2020 is a piece of global research aimed at understanding trends, practices and priority areas from the perspective of the employee experience. Top findings include emphasis around onboarding, performance management, diversity and inclusion and health and wellbeing. Having surveyed hundreds of experts globally, the report has identified the following as the key people trends set to impact our working lives over the next 5 years: • 54% said a need to improve onboarding experiences • 43% responded with performance management • 40% mentioned the importance of fostering environments of improved diversity & inclusion with a big focus on LGBTQ+, BAME, and people with disabilities • 39% prioritised robust mental health and wellness initiatives • 34% argued for better communication and engagement between senior leaders/managers and employees The findings come amid the rise of a new era of HR where businesses are increasingly adopting a bottom-up approach to management, creating new strategies for employee retention, and putting employee wellbeing at the centre of decision making. 2020 is about breaking down internal communication silos, promoting an integrated approach to work within organisations, empowering employees to focus on personal development whilst finding purpose in their work. One of the contributors, Martin Fitzpatrick, Senior Internal Communications Business Partner at BT said: “Creating truly better places to work will require us to work collaboratively across our businesses. [...] It seems that finally, we’re all waking up to the fact that providing people with a meaningful connection to work has far more impact than shiny newsletters, free gyms or new e-learning platforms.” Commenting on the launch, Home said, “It’s been such an incredible experience pulling this report together. Speaking to and hearing from so many passionate people from all over the globe that care about what they do and how they do it has been overwhelmingly inspiring! We believe the Roundel gives great insight into the trends, challenges, and priorities businesses face going into 2020. It's a must for anyone that cares about their business and the employee experience. The Roundel is written by people who care, for people who care.”

Employee value proposition set to be a priority for employers in...

Leading research into employee experience by Home suggests 1 in 5 employers see creating an Employee Value Proposition as their top priority in the...
Confirmit, customer experience, Employee Experience, Verdane

Verdane Acquires Market Research, Customer Experience and Employee Experience Leader Confirmit

Verdane, the Northern European specialist growth equity investor, has acquired Confirmit, the leading global solutions provider for Customer Experience (CX),  Employee Experience and Market Research. Verdane...
Telestax, Restcomm Call Queuing, Call Center, cloud-based contact center

Telestax Releases Restcomm Call Queuing, Bringing Robust Call Center Capability to...

Telestax, a leading global CPaaS enablement, and application provider to the communications industry announced the release of Call Queuing for the Restcomm CPaaS platform....
TTEC , Pega, Digital Transformation, Contact Center, digital customer experience technology, Pegasystems, Inc.

TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation...

TTEC Holdings, Inc., a leading digital customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many...
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