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Five Considerations for Enterprise VPN Adoption amidst Unprecedented Remote Work
Cyber Security

Five Considerations for Enterprise VPN Adoption amidst Unprecedented Remote Work

JOSH WETZEL
Featured Interviews

Changing Priorities of CMOs in the Ever-evolving Marketing Landscape During COVID-19

Guest Author

Embracing low code development is key for enterprises to remain agile and responsive to changing...

Voice technology
Customer Experience

Voice and Call Technologies Revolutionizing Customer Experience

MarTech – CMOs Focus on Self Service MarTech Models for Improved Agility
Marketing Technology

MarTech – CMOs Focus on Self Service MarTech Models for Improved Agility

BPO, business process outsourcing, customer service, COVID 19, SaaS, customer service CRM, CRM platform, IT, coronavirus outbreak, Brad Birnbaum, CEO of Kustomer, Kustomer, Kustomer survey, operational coats, customer support, telephone representatives, Customer Service representative, ticket volume, customer experience, CX, business landscape, uncertainty, pandemic, target audience, customer service outsourcing, customer satisfaction, BPOs, call center, service provider, customer care, disruption, managed services market, Sales, customer inquiries, consumer behavior, telemarketing, AI, Kustomer IQ, retail sector, customer inquiries, healthcare, financial organizations, business functionalities, customer attitudes, customer experience, CX CEO, CTO, CMO, IT, Managed service, Customer Service, Marketing, Sales, Branding, BPO, Outsourcing process
CMO

Customer Service – A Vital Subset for Brands amid COVID-19 Crisis

BPO, business process outsourcing, customer service, COVID 19, coronavirus outbreak, discounts, freebies, consumer help, labor costs, operational coats, customer experience, CX, business landscape, uncertainty, pandemic, target audience, customer service outsourcing, customer satisfaction, BPOs, call center, service provider, Collaboration, customer support, telephone representatives, customer care representative, brands, disruption, managed services market, NTT Ltd., NTT study, Sales, customer inquiries, value-added service, up-selling, technical assistance, customers, consumer behavior, discounts, freebies, Offshore, onshore, call center, market reach, time zones, telemarketing, CEO, CTO, CMO, IT, Managed service, Outsourcing, Customer Service, Marketing, Sales, Branding, BPO
CMO

Outsourcing Customer Service – How Businesses can Benefit from it?

Seller, CX, MarTech, Marketing vendor, Customer relationship, client-vendor relationship, Customer experience, Sales, Business, consumer, Vendor relationship management, VRM, account team, marketing, Steven Petersen, Marketing Technologist, Western Governors University, Pricing model, support ticket, pricing strategy, Customer relationship, client feedback, marketer, agile, branding, brand, customer support, productivity, large-scale enterprise, account team member, IT, website visitor, impressions, sales and marketing, vendor, client, business clients, product updates, software, marketing tools, MarketingLand, blog CMO, CEO, CTO, MarTech, Marketing vendor, Customer relationship, Customer experience, Sales, Business
CMO

Marketing Vendor-Client Successful Alliance – Factors to Consider

IT, IT Marketing, IT Marketers, Sale, B2B Marketing, IDC, B2B Marketers, Digital Transformation, Digitization, IT Sales, Online Marketing CEO, CMO, IT, IT Marketing, IT Marketers, Sale, B2B Marketing, IDC, B2B Marketers, Digital Transformation
CMO

The IT Marketers Need to Upgrade Digitally to Effectively Contribute to Decision-Making

CMO, CIO, IT, Martech, Marketing Technology, Martech Stack, Employee Training, Sales, Martech Investment, ROI, AI, ML, Artificial Intelligence, Machine Learning, Automation, RPA, Robotics, Data Security, Data Governance, Customer Expectation, CX, Customer Experience, CEO, CMO, CIO, IT, Martech, Marketing Technology, Martech Stack, Employee Training
CMO

Optimizing the Martech Stack needs Smart Management by Stakeholders

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