ZenDesk has recently announced a strategic partnership with TCS to offer CRM solutions for large enterprises. This partnership merges Zendesk’s support, sales, and engagement software solutions with the contextual knowledge and experience in digital transformation by TCS.

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Both companies expect that this collaboration will help clients by offering customized CRM solutions and integrations. Akhilesh Tiwari, Global Head of Enterprise Application Services at TCS, mentioned in a statement, “TCS leverages its domain knowledge and deep customer relationships to contextualize its comprehensive suite of CRM/CX offerings to create bespoke solutions that provide superior customer experience and create competitive differentiation.”

Source: https://www.marketwatch.com/press-release/zendesk-announces-partnership-with-tata-consultancy-services-2020-03-24?tesla=y

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