Zendesk, Inc. stated the addition of Instagram messaging to its ever-growing customer support portfolio. With its additions, its clients want to give an enhanced customer service on Instagram from Zendesk directly. Being a leader in the customer service space for messaging, it aligns with the company’s investment in new social messaging channels. This also provides businesses a modern workspace to connect, engage, and transact with customers.
Offering support for businesses to manage customer service queries from Instagram messaging seamlessly. The Messenger API enables the business to have a seamless conversation with its prospects and customers and respond to their stories, initiate DMs, and more.