Business cloud communications provider Vonage announces the launch of new AI, Visual Engagement, and omnichannel features for its VCC (Vonage Contact Center) solution. With embedded virtual assistant, video chat, screen sharing, real-time analytics, Webchat, and screen recording, these features enhance the agent and customer interactions for Vonage customers.
Savinay Berry, EVP of Product and Engineering for Vonage, said, “Video chat has become a mainstream addition to people’s everyday lives and shows no sign of slowing down. By embedding video into both the contact center and CRM – the most integrated offering available on the market today – we are providing yet another way for businesses to enable agents to connect with customers on the channel of their choice, providing the personalized experience today’s customer expects.”
To Read More: salestechstar
For more such updates follow us on Google News TalkCMO News.