Conversational AI technology company Uniphore announces the acquisition of cutting-edge video and emotion AI company – Emotion Research Lab.
Emotion Research Lab is one of the leading software developers that use machine learning and AI to identify emotion and engagement levels in real-time over video-based interactions.
When combined with Uniphore’s CSA (Conversational Service Automation) solutions, which analyzes, understands, and automates voice conversations in real-time, Emotion Research Lab’s video-focused AI capabilities will be able to deliver entirely new applications and experiences across the enterprise.
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