TTEC Announces Acquisition of Public Sector Citizen Experience Platform

TTEC Announces Acquisition of Public Sector Citizen Experience Platform

Global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, TTEC Holdings, announces the acquisition of certain citizen experience and smart city assets of Faneuil, a wholly owned subsidiary of ALJ Regional Holdings. 

TTEC’s global scale and market-leading digital CX solutions along with Faneuil’s deep state and local government expertise, positions the company as the public sector’s premier CX provider. 

The combination of TTEC Digital, TTEC Engage, and the Faneuil assets will enable TTEC to address fast-growing public sector opportunities related to mobility, congestion management, fleet management, health and wellness, labor and social benefits delivery, healthcare exchanges, and emergent infrastructure citizen response systems.

Read More: Martechcube

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