Customer success platform Totango has rolled out Dynamic Assignment to simplify the personalized customer experience for enterprises. Dynamic Assignment is an advanced product that supports a fluid pool of experts to deliver the right expertise on time to the right person. With Dynamic Assignment, organizations can dynamically allocate the best fit to interact with customers, providing satisfactory engagement around the customer journey.
The company plans to offer businesses cost-effectively deliver the best experiences and improve their customer success functionalities. Phil Nanus, VP of CS, Technology Services Industry Association mentioned in a statement, “Dynamic Engagement is a new way to think about aligning human and digital resources to cost-effectively deliver against the promise of technology and service offers.”