Tata Communications has introduced DIGO, an in-network, cloud communications platform to boost customer engagement for digital-first organizations.
The platform will include a full suite of device-agnostic communications capabilities that can be seamlessly integrated into an organization’s existing applications to provide intelligent, 360-degree human-to-everything (H2X) interactions for its users.
According to Tata, the new platform will provide businesses with a wide choice of cutting-edge consumer engagement solutions delivered via the most connected network coverage. These include programmable building blocks such as voice, SMS, email, social messaging, video, text to speech, IVR, chatbots, and analytics tools.
