TaskRay, a customer rider software provider at Salesforce AppExchange, has announced that it has redesigned its support system model to better meet the needs of its growing customers looking to improve customer access and project management processes. These new programs offer customers the flexibility to choose between support options including self-help, quick response times, and a forward-looking, consultative approach.
TaskRay integrates with Salesforce Sales Cloud, allowing users to use customer and customer data and automation to improve post-sales processes, resulting in increased customer satisfaction, retention, and expansion opportunities. With the three-phase support system updated, customers have the ability to choose a system that best suits their technical needs, configuration complexity, and response times. The new model will continue to offer Free Standard Support while introducing two new paid options, Standard Plus and Elite Support.
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