The collaboration between Talkdesk and Cognizant aims to combine AI solutions and industry-specific clouds from Talkdesk with Cognizant’s global customer experience consulting to improve CX offerings for enterprise companies worldwide.
This initiative will use Cognizant’s global reach and industry expertise to support Talkdesk in reaching enterprise customers. The joint approach will provide improved CX solutions and innovative AI offerings to customers of both companies. This will accelerate Talkdesk’s recognition and growth with large enterprise organizations and supporting Cognizant’s goal of expanding its CX footprint globally.
Additionally, Talkdesk is known for its innovative GenAI innovations in the contact center. It is also known for its suite of integrated CX applications tailored to specific use cases in industries such as healthcare, financial services, and retail.
Read more – Talkdesk and Cognizant Team up to Accelerate Artificial Intelligence-Powered Customer Experience
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