Syniverse’s CPaaS Concierge has partnered with ConnectionsGT’s CPaaS to enable unified global communication during the customer experience using the WhatsApp Business Platform.
Due to the WhatsApp Business Platform, built specifically for medium-to-large businesses to send messages at scale, using automation, personalization, and interactive options that streamline processes and improve the overall customer experience, ConnectionsGT has decided to fully integrate Syniverse’s CPaaS Concierge.
Mobile messaging for short message service (SMS) and multimedia message service (MMS), social channels like WhatsApp, Facebook Messenger, Line, and WeChat, and rich messaging channels like rich communication service (RCS) are all included in the Syniverse CPaaS Concierge (RCS).
