Stratifyd’s Omnichannel analytics approach provides the ability to integrate social media with chat, text, contact center, voice calls, and email for a 360-degree view of the customer. Stratifyd and Anexinet Corporation today announced a partnership where Anexinet will perform implementation services for Stratifyd’s AI-powered Data Analytics Platform. This will enable Stratifyd to onboard more customers and empower them to realize the technology’s benefits more quickly.
Anexinet and Stratifyd are both focused on enabling clients to deliver customer experiences, powered by data-driven insights. The partnership will allow clients to establish baselines against which they may measure, quantify, and evolve programs focused on business outcomes impacted by customer feedback.
Anexinet has partnered with Stratifyd to offer enhanced Customer Experience Analytics Kickstart. This program will enable clients to take a more focused approach to visualize and develop a roadmap for CX business challenges, such as contact-center efficiencies, customer churn, product quality, and sales effectiveness.