Red Box Announces Strategic Partnership with Medallia

Red Box Announces Strategic

The global leader in experience management and engagement, Medallia enters a partnership with Red Box Conversa, a leading platform for voice capture. The partnership will help companies understand and optimize customer experience and drive operational efficiencies at scale through real-time analysis of media data sets and high-quality audio captured by Conversa and transcribed by Medallia.

Pete Ellis, CPO, Red Box, says, “With disruptive forces placing even more pressure on businesses, the powerful insights provided by Medallia, enabling the optimization of the customer journey is likely to be a critical success factor.”

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