Medallia, the experience management and engagement brand, has recently confirmed its partnership with Red Box Conversa, a global platform for voice capture. This strategic partnership will help brands understand as well as optimize customer experience.
Besides, this advantage would drive operational efficiencies with the help of real-time analysis of media data sets and high-quality audio – captured by Conversa and transcribed by Medallia solutions.
As explained by Pete Ellis, CPO at Red Box – “With disruptive forces placing even more pressure on businesses, the powerful insights provided by Medallia, enabling the optimization of the customer journey is likely to be a critical success factor.”
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