Red Box Announces Its New Partnership with Medallia 

Red Box Announces Its New Partnership with Medallia-01

Medallia, the experience management and engagement firm, has recently announced a strategic partnership with Red Box Conversa, a platform for voice capture. This partnership will help business users understand and optimize their customer experience.

Besides, this initiative would drive operational efficiencies with the help of real-time analysis of media data sets and high-quality audio – captured by Conversa, while transcribed by Medallia solutions.

As explained by Pete Ellis, CPO at Red Box – “With disruptive forces placing even more pressure on businesses, the powerful insights provided by Medallia, enabling the optimization of the customer journey is likely to be a critical success factor.”

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