Vail systems’ subsidiary Prosodica has joined hands with leading any-context speech recognition solution provider Speechmatics to implement enhanced customer care.
Analytics applications developed by Prosodica are implemented in carrier integrated boosted network services platform used by Vail Systems for call centers. These features are then combined with Speechmatics’ any-context speech recognition tech to produce high-quality information from pre-recorded calls. The Prosodica applications enable call centers to understand new insights relevant to the client conversations’ content and character.
It allows employees to zero in on new opportunities, reduced client effort, and continuously monitor customer experience without checking every customer call.
Source: Martechseries
