The omnichannel contact center for Workforce Engagement Management solutions, Playvox, and Squaretalk, a cloud center software provider, have announced their collaboration.
Customers and partners of Squaretalk will automatically have access to Playvox’s suite of cloud-based solutions. Automation of workflows, scheduling, and auditing, monitoring of agent effectiveness and quality, and provision of training that elevates and engages staff are all features of the technology.
According to Squaretalk and Playvox, their collaboration will provide contact centers with a cloud-native solution built for the digital age.
Read More: Playvox and Squaretalk Partner to Optimize Customer Experience
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