The enterprise software company Pegasystems acquires, a cloud-based real-time speech analytics solution powered by AI for customer service teams. The terms of the deal are yet to be disclosed.’s software combines speech-to-text, emotion detection capabilities, and natural language processing (NLP) and analyzes each customer service call in real-time.  The software then provides agents with real-time insights and coaching to improve customer interactions, make better recommendations, and boost customer loyalty and sales.

Pega plans to add’s capabilities to its software portfolio with an initial focus on Pega Customer Service™ use cases. More details on this new cloud-based offering will be revealed at the annual PegaWorld iNspire conference held virtually on May 4, 2021.

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