Oracle launches CDM for Oracle Service Cloud

Oracle, CDM, record, customer relationship management, CRM, Digital Sales Solutions

Oracle has launched a Digital Sales Solution and its customer data management (CDM) platform for Oracle Service Cloud. The former is the latest addition to the Oracle Customer Experience (CX) Cloud Suite. It has a new UI to help sales representatives recognize and qualify excellent opportunities.

The new solution aims to help sales representatives save time by reducing the number of fields needed to find and update customer relationship management (CRM) records. The Digital Sales Solution uses the Oracle Digital Assistant throughout the program to find critical data on customer accounts and adding product or pricing information to records.

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