NICE, a business software solution provider has partnered with Google Cloud. NICE integrates its cloud-based CXone platform, powered by AI-powered CXone companies – used by 85 Fortune 100 companies – and the Google Cloud Contact Center Artificial Intelligence (CCAI), API team bring the best of Google AI to find a communication center use cases. The partnership will provide businesses with more complex and efficient ways to engage and assist customers in all areas of digital and voice communication.
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