MerchantE has announced the partnership with Boomtown, a product support platform. The end-to-end digital commerce organization will have enhanced customer support experience via this alliance.
MerchantE will be able to deploy Boomtown’s machine learning models to increase its efficiencies and functionalities for its customer support department. This will boost the delivery of customized support services that enhance activation, support, and sales of technology products for expanding businesses.
Boomtown helps to decrease complications involved in service, sales, and activation of business technology services. The organization’s CX delivery platform can leverage seamless collaboration, artificial intelligence, and integrated knowledge to control and automate the customer experiences scale.