Mediu and Glance have announced a strategic partnership to improve customer experience (CX) strategy and technology. Mediu provides services for Genesys Cloud and Amazon Connect platforms. By including Glance’s Guided CX platform, enterprises can improve agent productivity, CX metrics, customer retention, and growth.
The collaboration aims to transform how businesses and customers interact and perform business together. Glance’s Guided CX platform, trusted by Fortune 500 organizations, complements Mediu’s portfolio of CX solutions.
Also read: Three Customer Experience Trends for 2024
This fosters meaningful customer interactions across various touchpoints. Together, they aim to help CX-driven organizations elevate their customer experiences to drive repeatable and predictable results.
Read more – Glance and Mediu Partner to Elevate Enterprise Digital CX
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