Macorva has launched its new CX feedback platform to help marketer streamline surveys. The platform lets companies collect actionable customer experience (CX) ratings based on interactions that bind their feedback to the individual employee service. It is a people-focussed tool that provides surveys via text SMS to drive tangible customer experience rating measurable and manageable.
The Macorva CX platform can be customized accordingly to serve businesses virtually, across various industries. Carley Childress, founder, and CEO and Founder at Macorva said, “For the first time ever, we’re giving companies a way to tie customer experience and employee performance together… We give you actionable data to hold people accountable and help you deliver on your promises to customers.”