To make it easier for customer support professionals, LogMeIn enhanced Bold360 – its AI-powered customer engagement suite. The new capabilities in Bold360 are designed to improve the ability of CRM professionals to resolve issues.
The new features collect information from different systems for delivering actionable insights. This is to eliminate friction in customer experience, enhance agent performance, and increase workflow – to streamline conversations and obtain quick resolutions. Also, with Bold360’s Visitor Blocking, agents can stop communication with customers that have issues with contact.