To make it easier for customer support professionals, LogMeIn enhanced Bold360 – its AI-powered customer engagement suite. The new capabilities in Bold360 are designed to improve the ability of CRM professionals to resolve issues.
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The new features collect information from different systems for delivering actionable insights. This is to eliminate friction in customer experience, enhance agent performance, and increase workflow – to streamline conversations and obtain quick resolutions. Also, with Bold360’s Visitor Blocking, agents can stop communication with customers that have issues with contact.
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Source: https://www.martechadvisor.com/news/customer-experience-2/logmein-updates-its-aipowered-customer-engagement-solution-to-improve-customer-experience/
