LivePerson, a provider of customer engagement solutions, has announced enhancements to its Conversational AI that will enable brands to engage in vastly improved conversations with their customers.
AI Search, On-Demand Recommendations, “Small Talk” NLU, and Repeat Intent Rate measurement are four new AI-powered features. The recently unveiled AI-powered features and integrations make it simpler for brands to boost bot performance, improve customer and agent experiences, and accelerate time to value while lowering costs. These features and integrations include new ways to engage with customers and capture, measure, and use conversational data.
According to the company, the new AI upgrades speed up time to value while lowering costs, boost customer engagement, and improve bot and agent performance.
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