The customer engagement platform, Khoros, has recently introduced its new chatbot, Khoros Bot – to deliver better experiences for the customers and agents. This is an addition to Khoros Care, the AI solution to assist brands in solving daily customers’ needs. It also extends Khoros’s leadership in AI and automation strategy.
Defining One Customer Journey per Customer is now Business-Critical
Khoros Care can integrate with the Khoros Bot to facilitate conversation continuity and improved care engagement between the agents and bots spanning different messaging channels. This will help companies to shorten their response time and provide enhanced customer experiences.
Source: https://www.martechadvisor.com/news/customer-experience-2/khoros-launches-khoros-bot-improves-customer-experience/
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