IST Networks, a CX Tech system integrator and platinum Genesys partner, has announced a strategic Customer Experience Transformation project with Virgin Mobile KSA. The initiative aims to reduce Virgin Mobile’s siloed customer experience platforms into a unified Genesys Cloud solution.
Also read: How Advanced Virtual Assistants Can help Customer Experience Transformation
This move will simplify customer interactions and improve service delivery through a seamless Omni channel experience. The project will also introduce a unified cloud desktop, allowing more efficient and personalized customer support.
The platform is known for its AI-powered experience orchestration. It allows them to deliver empathetic, personalized experiences at scale.
Read more – Virgin Mobile KSA Chooses IST Networks for Genesys Cloud Migration
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