Bright Pattern has been chosen as the platform for omnichannel communications, artificial intelligence, and ITSM process automation by the Global Human Resource Employment and Recruitment agency. Bright Pattern is the top provider of AI-based omnichannel communication interaction tech for ITIL contact centers and service management centers. The organization works with service management solutions to add omnichannel communication and improve ROI. The omnichannel communication is required to serve different service channel management processes with next-generation digital channels.
The human resource company is operational in 38 countries. The Omnichannel Interaction Platform is meant to improve the organization’s existing service management solutions and replace the already implemented solutions completely.
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