The customer engagement software company, Freshworks Inc., recently announced that it had acquired AnsweriQ Inc. With this acquisition, AnsweriQ CEO, Pradeep Rathinam is joining as the Freshworks CEO. The company is looking forward to enhances the customer experience platform and improve its customer success.
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AnsweriQ augments Freddy, the AI engine of Freshworks is allowing organizations to leverage the available customer data to automate complex customer workflows. Its ML models support AI algorithms against various customer interactions to create automated self-service Q&As. Similarly, Freddy would be able to extend its capabilities to learn from ticket conversations on the fly and anticipate customer needs.
Source: https://www.martechadvisor.com/news/machine-learning-ai/freshworks-acquires-answeriq-enhances-its-customer-experience-platform/
