Global Business Process Management (BPM) services provider WNS Limited announced the launch of EXPIRIUS. It’s intended as a Customer Experience solution platform that integrates AI-driven conversational details, consulting based CX policies with human-backed domain expertise, and design to drive holistic digital CX.
The proprietary solution will enable client organizations to have intelligent omnichannel, analytics-driven interactions with their customers. The solution boosts speed-to-market and provides a better Customer Satisfaction and Net Promoter Scores via intense digital experience that helps to increase brand loyalty and customer lifetime value. EXPIRIUS will play a major role in customer retention and expansion for organizations with a more accurate and agile method, helping in satisfying client needs.